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About San Antonio Move Pros
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****Move Pros are Thieves**** Owner Kelly could care less
**** Move Pros are Thieves****
August 5, 2017 my wife and I contracted Move Pros to move our household goods from a storage unit to our home. I had contracted for 4 movers and 2 trucks to meet me at my storage unit at 9am. Long story short the trucks were almost 2 hours late and after several phone conversations with the owner Kelly she apologized and assured me she was sending her All Star Team to handle my move. 3 movers showed up to my unit and I proceeded to watch them for the 2 hours it took them to clear my 2 units. Once the movers were done packing up the truck they told me that they had to make a stop to get gas so they would meet me at my home. Once the movers arrived at my home I started directing them from inside on where to put the various boxes and everything else could be unloaded in the garage. It took the 3 movers just under 3 hours to get everything unloaded and we were satisfied with the service until…..I found items missing.
Shortly after the movers left I went into the garage to retrieve my tool box so I could put our new bedframes together when I found it gone. Now I saw the movers put the toolbox on the truck as it was one of the first things put on the truck since I had needed my toolbox at our old home right up until we moved out so it was one of the last things put in storage. Going through the garage I noticed my bench grinder was also missing. By that time it was too late to get anyone on the phone and Sunday I wasn't able to get anyone on the line either. Monday I was finally able to get ahold of a guy that handles the scheduling. I told him my problem and he assured me that Kelly the owner would look into it and call me back. For the next 2 weeks I tried 5 times to get ahold of Kelly only to be told by the same guy that she was busy with her kids regarding school affairs or that she was out of the office. Finally, on my 6th try I just happen to get the owner Kelly on the phone because she just happened to be answering the business line when I called. Kelly proceeded to tell me that she got my repeated messages and spoke to her crew and they didn't remember any toolbox or bench grinder. Kelly then proceeded to tell me that maybe someone walked off with it while I was standing there watching her crew load the truck???!!! I tried to reason with Kelly that if her crew stole my property why would they tell her they remembered my property and her explanation that someone could have walked up while I was standing there watching the truck get loaded was not plausible. Kelly advised me that it was my problem and she would do nothing further. At this point I won't get my stolen property back but hopefully this review will keep others from falling victim from this company as well.