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About Thoughtful Moving
We began with Thoughtful Moving and literally we started by moving homes locally, and while much has changed over the past 30 years, our mission to exceed customer expectations by customizing our moving services to fit your needs has remained the same. We do a wide variety of local moves, including apartments, single-family homes, retirement communities, dorms, condos, and much more! Our movers are trained to protect your belongings and your home – all pieces of furniture are padded and stretch wrapped free of charge, ensuring your items and home are damage-free at the end of your move. Having added stress about packing up your home prior to moving? We’ve got you covered with our full-service packing and unpacking services, too.
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WORST moving experience
On May 13, 2019, my initial contact was with Justin, who, at that time, was very professional. I had previously retained another moving company. Upon speaking with Justin, I canceled the other company and retained Thoughtful, because I was getting 3 movers as opposed to the other company's 2. I explained to Justin that I had not signed my lease and would do so at 9:00 a.m. on the 14th (the day of the move). Justin informed me to call him as soon as I sign the lease, and the movers would be at my location between 11:00 a.m. and 12:00 p.m. I agreed to that arrangement and paid the $200 deposit. That same day, I received a telephone call from Francois F. Mohamed ("Frank"). Frank confirmed the arrangements, and left his cellphone number. On May 14, at approximately 9:20 a.m., I called Thoughtful and spoke with Justin and informed him that I'd signed the lease. Justin stated that I would receive a call "shortly" from dispatch. I never received the call. I called Thoughtful and was NOT able to speak with Justin after that -- only received text messages as to his "unavailability". Each time I called, I left messages regarding the mishandling of the move! Finally, I received a text message informing me that the movers would be at my house, now, between 12:00 p.m. and 2:00 p.m.
At 2:00 p.m., no movers. I called Frank, who was very evasive, and did a 3-way and called Darrell to ascertain the estimated time of arrival. Frank assured me the movers would arrive "within the hour". The hour passed, no movers! I repeatedly called Frank's cellphone and left messages for a return call. The movers finally arrived at 4:30 p.m. I immediately told them that I did not want any time wasted on my move, because they were tired from the prior move. Darrell stated, “We are not tired.” As soon as one of the movers entered, his first remarks were, “Oh, this is going to be over 6 hours.” I knew then, it was all about the money, as I have used “professional” movers on 3 other occasions, and it has NEVER taken them more than 5 hours, from start to finish, and it was 2 men and a truck! I showed them the items that had to be taken to storage. Those items should have been loaded last, but not all were. The chairs to the dinette set were loaded toward the front of the truck and were NOT placed in storage with the dinette table! They stacked the 4 chairs in the back of a bedroom closed, behind various misplaced boxes!
The mirror to the second bedroom set was not attached to the dresser, because one of the movers (Darrell’s cousin) misplaced the bolts! I asked Darrell what were they going to do about the bolts to my mirror? He stated that they would buy more bolts and attach the mirror. The frame to the bed in the master bedroom was neither set up nor put together properly! The head of the railings were turned to the side, and collapsed in the middle. I immediately called Darrell, and he was nice enough to come back and turn the bed and attempted to tighten the bolts; however, the railing has since collapsed on one side!
All boxes were properly marked for which room they belonged. Instead, the movers just placed and stacked boxes EVERYWHERE, because, as I expected, they were hurrying to get finished because they were tired and wanted to leave!
On May 16, I texted Darrell about the railings and the mirror, and he stated he would come by after he got off work. He never showed up, and stated he would stop by on May 17. Again, he was a no-show. I texted on May 19, and on May 26, in an attempt to resolve the issues with the bed railing and mirror. The railing remains collapsed, and the mirror remains unattached! The final bill was outrageous! Darrell stated that I did not read my contract, and tried to go into what all they had to wrap, etc., etc. My problem was with their lack of timing, the blatant ignorance of Justin’s and Frank’s confirmations and the unfair treatment! All-in-all, the absolute WORST moving experience! I would NOT recommend them to anyone!