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About Cento Family Moving and Storage
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Not in good faith negotiator - terrible experience
Negotiated a price for what i thought was a fair amount. On day of pack/load was presented a bill to sign off on. It was reasonable and in line with estimate. On move in day was presented another price for the move in that blew the budget. Attempted to blame higher price on more items to move however there were many items that they did not have to move. Was treated poorly in attempting to dispute the claim. Use anyone you can but this dishonorable and untrustworthy business. Never again.
PRICE GAUGING and broke furniture
Here is my Honest review on Cento Moving company that I personally hired for my elderly parents move on 7/13/18. Moving from storage in Ocoee to home in Haines City, Florida My initial impression based on my interaction with Connie in office was great Connie initially was very professional, and very pleasant as she handled my initial inquiry and questions. It is a shame that based on my first impression I wasn't able to rate a better experience with Cento Moving which quickly DECLINED along with Connie as the day progressed. Met crew leader Bryant who had the three man crew. Started off with one of the laborer running about an hour and half late for the job. What started off with an agreed upon cost of $1472 for two 10x25 storage unit quickly ending in trying to charge us close to $2000 for only one unit due to Bryant stated we had double the items we initially listed on inventory sheet. Keep in mind price was initially based off of an 8000 pound weight they came up with based on items I listed on their website. Which Bryant is basically stating they moved 16,000 pounds of items and furniture in one storage unit. Which according to their process is calculated only when each item is entered in computer. Not sure how Bryant calculated did manually on site since it wasn't entered in system. I Attached both list for review. I was told by owner Felipe the cost would be more but nothing crazy and received no communicate on rate until they arrived to the new location two hours after leaving storage. Keep in mind the distance between storage unit and home is only 50minutes. Also I was never advised by Connie drive time is part of labor hours apparently I am paying for those hours. That was NEVER DISCLOSED over the phone with Connie was told price includes assembly of furniture. was told no by Bryant when they arrived to home. Worst part of it all received call from Friendly Connie who WASNT so friendly anymore and lost all of those kind and professional skills she so pleasantly displayed at point of sale. She advised her crew could no longer finish the job due to we had double the items and in her own words stated "my guys cant stay there all night they have another job tomorrow and are going to be tired" She advised they could not get back out there till Tuesday mind you it was Friday. Leaving my elderly parents to incur additional cost not just from Cento, but also storage facility, and cost for new movers I had to scramble and stress about on a VERY SHORT notice. Since Cento DROPPED THE BALL on that. Spoke to Felipe and explained situation received NO EMPATHY, FLEXIBILTY, But a cold argumentive response. Not good for client customer relations. I refused to sign any paperwork that would say I agreed to any additional charges and was told by Felipe who already ordered the three man crew to stop unloading and lock up truck, that if I don't sign paperwork he would be coming to the home and by not signing I am basically authorizing him to leave with my parents personal belongings, which in turned caused me to call Haines City Police enforcement to have our items released, by me unwilling signing on the terms of $1600 payment for only half of our items, and the rest left in storage. Was stressed beyond reason that day and all because a company who I put trust in to help my elderly parents have a seamless move was to focused on business instead of really taking a real problem and bringing a reasonable solution for both parties that in turn would have resulted in a better rating and review. I am seeking a fair resolution for my parents, as I feel this was Price gauging and Cento was not true to their estimated figures given initially. Based on my experience I would not recommend their services however I do believe if a company is willing to accept their mistakes I would be willing to give an additional review based on the type of resolution Cento is willing to provide, as I know these negative review can affect any future business. My intent is not to affect their business, but to give Cento the opportunity to MAKE THIS RIGHT!!
I used Cento Family Moving to move from my home, storage for 1 month, and move into temporary apartment. Connie Lake, in the office, is OUTSTANDING. Unfortunately, the packers are poor (except for 1 gentleman from NY), wasted time discussing movies while my clock was running. I was told that the time needed to pack was "underestimated"! Needed to allow more time for conversation, I guess. More than 1/2 the boxes were not marked with the room the contents came from, much less identifying the contents. 1 living room end table has broken leg; wicker chair is damaged at the top and is unravelling; Copper Chef pans were not wrapped and are now scratched. These are the items I have seen. Due to lack of labelling, though I am in only temporary housing, I need to open every box. I am told that there will be no consideration for the extra time charged to pack, the lack of labelling, nor the damage, though I was charged many thousands of dollars for this temporary move. For sure, I will not hire Cento Family Movers for my next move, coming up shortly.
We used cento because they were recommended by a friend. Their office was great to work with in setting up the move. The three men who handled our move were the best. Timely, courteous, humorous, and they really hustled. I donot think anyone every really looks forward to the actual move but cento was a real positive for us. Those guys kept everything easygoing with no drama. Highly recommend, and if the need arises we will use again.