This company is the worst. They have a quote for $800+ to move a dresser, a bed and a bunch of boxes from Dallas to San Jose. The quote only said dresser & bed. We called, they said they knew it was a bunch of boxes as well (our bad for not getting it in writing.

Now, 3 weeks later they are demanding $4,000 to release our items (or $1,000 to pick it up). Are you serious? We had called multiple times to check on status, and were never told there was an issue. We have filed with Better Business Bureau. Today an exec (Jim) called. He basically talked at me for 15 minutes today and told me why I was wrong, and not telling the truth.

This is a classic bait and switch scam. And by the way, for $4k we could have rented 2 full size pods, had it delivered, and not been spoken to like an idiot by their management.

My favorite aunt was moving from her home in Arizona to a retirement community. She decided not to take her hand-crafted cherry hutch she and my uncle had built for them by a craftsman in Tennessee 45 years ago. Her children nor her grandchildren wanted it and the heirloom piece was going to a thrift shop. So, I bought it! I understand history and heirlooms. I was not going to allow it to slip out of our family. A local moving company put me in contact with ShipSmart and I am so glad they did! The service given to me by ShipSmart was Class A from beginning to end. The hutch was picked up from my cousin's home and packed exceptionally well. They did an excellent job of keeping in touch with me and letting me know exactly what was happening with my heirloom hutch and where it was at all times. That gave me so much confidence! The hutch was delivered to my home an hour ahead of the scheduled time! James and Garret were extremely professional in how they handled the hutch. They brought it into our home, unwrapped it, and set it up in it's new home....my husband's den. The hutch was in perfect condition with the exception of the few scratches my aunt had told me about. So there was no damage done during shipping. The move of this family heirloom was so easy with ShipSmart and I can say with certainty I would use them again! Thank you Robert Chance for helping me with this move! I appreciate you and your team so much!