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Move Wisely

13547 Ventura blvd, suite 422, Sherman Oaks, California 91356 USA
0 people love it
1 / 5 from 1 reviews

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About Move Wisely

13547 Ventura blvd, suite 422
Sherman Oaks, California

Take away the hassle and stress of moving by allowing MOVE WISELY to manage all aspects of your Long Distance move. From the professional packing, Storage Services and managing a secure transport of your household treasures , we have it all covered !

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Deborah Schuler

2019-07-31
Rating:

DO NOT USE THIS COMPANY!

wish I had heeded the reviews on this site and others, but I was fooled by the initial customer service I received from the sales rep, Brendon. We moved from California to Nebraska in February and I chose this company because of the low-to-mid quote range I was provided and because we wanted the assurance of working with a small business rather than a large corporation.
Brendon made the estimate process seem easy. I gave him a list of all of our larger items, and an estimate on the number of boxes we would use. Brendon assured me I could update that list up to 24 hours before pick up. Close to our pack date, we decided to ditch a bunch of our larger items and realized we had many more boxes than I originally thought, so I sent Brendon an email with our updated household goods list. Brendon's estimate of 600 cf for our home did not change. I thought it was odd, but I figured it was possible that getting rid of the larger items was offset by the added boxes and assumed he knew what he was doing.
On the day of pick up the loading team was actually the best part of this experience. They did a great job fitting our items onto the truck and handled them with care. Then we were called out to the truck to get an update our overage. We realize that an estimate is just that... but we also assumed that a professional who runs a business and uses a special software program to produce these estimates would be able to get something relatively close actual amount. Maybe with 100 cf or so. When we got to the truck, the inside was marked with a permanent marker to show the cubic feet our items were taking up. We were at almost 1,000 cf and we didn't even have all of our items on the truck at that time! We were shocked.
Seeing our reaction to this outrageous overage, one of the employees who was loading stated "off the record" that when they see an estimate from Brendon, they automatically assume it's actually going to be way larger of a load. My husband grabbed his digital measuring tool to measure the area within the truck, and we discovered that the markings on the walls of the truck that were being used to determine our final cost were almost 150 cubic feet short!!! (So, if the items were 300 cf, the truck marked them as 450 cf). We were livid. We called the owner/manager, Mike, to discuss our grievances.
Mike is unprofessional, misogynistic, disrespectful, and tried to use his military background as a shield from his bad business tactics. It was at that point that it was brought to our attention that our quote per cubic foot would go up an additional $1 per foot for anything over our estimate. When my husband spoke with him about the difference in price not being discussed with us by his sales rep, Mike would not assist him in any way. He stated that it was a part of the contract that we signed and that was final. We, unfortunately, had to accept that the increase per foot over the estimate was something that we missed in the fine print of the contract. However, we were still grossly underestimated the number of cubic feet for our household by his sales associate, Brendon. Mike did not care.
When my husband brought up the incorrect markings inside of the truck that was being used to determine not only the size of our goods but other customer's as well, Mike admitted that the truck was wrong and said he would take off that extra footage... but he said it as if it were a favor to us. If we did not have the tools or if my husband did not have the skill to measure the inside of the truck, we would never have known about it.
Fast forward to our goods being delivered in March. They left our giant California King headboard off the truck and it was not delivered to us. We submitted our claim to Move Wisely and they have yet to give us an answer. All they do is forward us the same email stating we have nine months to make a claim and that it usually takes that long to complete it. Again, DO NOT USE THIS COMPANY. You will regret it.

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