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About Clutter Moving and Storage
Clutter is a tech-enabled storage company that lets you store extra stuff without actually leaving your house. No more getting stuck in traffic just to put away your camping gear, or completely unpacking a storage unit in order to locate a box of family photos. With Clutter, all your stored items are ready to view online, and getting them out of storage is as easy as ordering a pizza. We do all this happily, because we believe a 5-star experience should be the norm, and that service companies should actually be of service to their customers.
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WORST EXPERIENCE I HAVE EVER HAD WITH ANY BUSINESS
One star is really overshooting it. Clutter is not a legitimate business.
Thanks to clutter "LOSING" more than half of the things I put into storage, I no longer own a mattress, dresser, rug, television, and about $2000 worth of clothing. I am literally sleeping on an air mattress while they take their sweet time "investigating" the situation with no urgency whatsoever. Customer service doesn't seem to feel this is their problem.
Either their business model is complete garbage, or they're stealing from their customers. DO NOT USE CLUTTER.
Avoid at all costs
I recently used CLUTTER to move and store my belongings. I am now missing several expensive items and CLUTTER has done nothing but push me from one Customer Care professional to another asking that I fill out a form with the item number (Clutter gives each item a bar code and photo and places all inventory on a personal account page for review). Since there is no item there is no item number. In addition, if a claim is honored, it is at $1 per pound. NEVER USE CLUTTER if you value your positions. They give a good talk but not only fail to deliver as promised, if they fail to bar code and photograph your belongings, consider them gone
BEWARE! I had my vape pen and a bottle of wine stolen by the movers. The vape pen had a $50 cartridge of CBD (hemp) oil which. I filed a claim the very next day and they are refusing to reimburse me stating that cbd oil is federally illegal. I have done my research and cbd oil that is derived from hemp and has 0 THC is completely legal. On top of that, even if it was illegal why does that mean my vape pen and wine (2 legal items) will not be reimbursed. Their policy is they don't pack any type of food. Yet my bottle of wine mysteriously went missing while I stepped away and my bf was occupied with the dog. I will be moving forward with legal. To top everything off, Clutter sent 6 guys and 2 huge trucks to pack and move a 2 bedroom apartment! The guy in charge stated it was a 6 bedroom house. So we had to wait about a half hour after they got there for them to even start any of the packing.