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About Quality Services Moving
Quality Services Moving was established in 1995 in a small apartment. Founder and Owner Ed Graves rented his first truck and got to work, moving people throughout the DMV region. Over the years, he continued to reinvest in the company, bringing a hands-on spirit even as his business grew. We’ve come a long way! Today, Quality Services Moving owns dozens of vehicles, employs more than 100 workers, and is equipped with over 100,000 square feet of secure warehouse space. Although the company has grown exponentially, Ed’s can-do attitude, commitment to customer satisfaction, and personal accountability has never waned, and it serves as a model for the entire team.
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Quality Services Moving
We used Quality Services Moving located in Lorton, VA, for our move from Ashburn VA, to Lakeland, FL. The bid that we were given on 5/17/19 was an estimated $14801.84 for an estimated 24832 lbs.. Subsequent to the bid, we sold a 3 piece BAR-B-Q set, and a 3 piece sectional. We added a pool table. When our items arrived on the first truck on June , we were billed $15323.76, which we thought was the total cost of the move. [the additional charges were for the pool table break down and packing two chandeliers].
When the 2nd truck arrived on June 8th, 2019, we were told that there was an additional charge of $10423.57 because our total weight was 43780 lbs., not the estimate of 24832 lbs..
We had 3 other bids for our move and all came in with a weight of 23-24,500 lbs. We had done a move to Maryland a few years earlier, and our weight was 31000 lbs. We had sold or donated a number of items [entertainment center, bedroom set, hot tub, 3 couches, two chairs, etc] so we had every reason to believe that the weight estimates were correct. [it should be noted that the estimator from QSM came to our home three times, including 12 days before the move and confirmed the estimates].
When our furniture arrive, we were appalled at the condition of our furniture and how it had been stored: Our Sleep Number bed was ROLLED up in clear plastic; a MBR mirror was partially wrapped in a blanket and the tip was stuck thru the bottom of one of our box springs; a 42 TV was blanket wrapped and had a cracked screen; the headboard from our MBR set was broken; one of the posters for the MBR bed was broken at the bottom, the canopy for the MBR bed was broken [1" metal] and they lost one of the finials and the finial base. [It should be noted that the MBR set was in their storage and still suffered severe damage]. They also damaged more than 20 other items, including expensive mirrored chests and artwork. A pole lamp was snapped in half. Two chandeliers arrived with half of the crystals lying at the bottom of the cardboard "crate" that they had constructed for the transport.
Overall, QSM failed to provide a quality moving experience.
E-mail correspondence from Ed Graves, the owner, has been snarky and he has shown no willingness to accept responsibility for his company's actions.
I have email correspondence to support the fact that I have tried to work this out with QSM as well as the pictures of the truck supporting my claim of poor service.