About American Eagle Moving Company LLC

1602 Belle View
Alexandria, Virginia

American Eagle Moving has been providing the highest standards of packing and relocation services for over 20 years. We are a full-service moving and storage company that specializes in residential, commercial, intrastate and long distance relocation's. Our team of professional packers and movers are state certified with decades of experience.

Switch and Bait, SCAM

Farah

2018-08-13
Rating:

Switch and Bait, SCAM

This company quoted us for my move from Columbus, OH to San Antonio, TX. After taking a specific and extensive inventory over the phone They quoted me a $4200. They based this on 788 cubic feet of space plus gas, and a full professional pack. We told them it seemed low but they reassured me that was about right for what I had. On the day of the move no additional items were added however the movers noted that the initial quote was off because AE quoted us mainly for small and medium boxes. The movers told us that everything must be removed from all drawer and that according to his estimate we would now be required to pay almost $17,000 because according to the movers we needed more space. The movers, told us that if signed a binding contract they would reduce to 12K. This was July 10th. I called the company to complain why the quote was so off and why they over charged everything. They did not have an answer as to why it was off. Given no new items were added it seemed like it was a "switch and bait". The contract states I waved the right for a physical servey of the household. This was not even offered asked them why they never disclosed all the extras and why these extras were not on the initial estimate, to which they replied well we don't always disclose the extras until the day of delivery. I feel it is unfair business practices for them to be up charging everything last minute, especially to the tune of an extra $8,000. Furthermore, they refused to negotiate a fair price. When they told us our delivery date would be 14, they lied several times on the phone and kept delaying the delivery. It took 30 days to receive our belongings. They keep you on the phone for 45-90mins to talk to a representative. Apparently, Their USDOT number registered as an "out of service" yet they are still delivering goods across state lines. Overall, their practices are very deceptive to the consumer. They intentionally omit key information to lure customers through the doors and screw them over.

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