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About Northern star moving systems
Long Distance Moving Experts is a full service moving company with over 20 years of combined experience. Our team of professional movers can do any job from a small studio moving to a ten bedroom home or office building moving from one state to another or locally. Our employees are dedicated to make sure your move goes as smooth as possible.
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I don't want to say this will be your experience with them but here are some facts from my move.
As for me, if I could, I would give negative stars. My specialist was James, the office representative was Lynn, and manager was Chris.
Here are answers to some of my questions I had for James prior to the contract, what actually happened, and my interaction with the manager.
-James said I would be able to contact him whenever throughout the move until I was happy with my belongings in my new place.
After signing the contract, he was nowhere to be found. I did speak to him one time after signing when he said he never received my emails and that the extension stamped in his email signature wasn't correct. He gave me his cell phone number - never answered or called back.
-James said no, they do not hire third party contractors to move our belongings. From pickup to drop off, it would be their movers in their Northern Star Moving trucks.
Upon pickup, yes, it was their movers and truck but upon dropoff it was a third party mover.
-James said our belongings would not be mixed with other people's belongings on the truck. Our belongings were stickered with pink tags upon pickup to avoid the mixing of other people's belongings. Upon drop off, our things were mixed with another person's belongings who also had pink stickers, so at one point the movers were giving us another person's bike and boxes. We totally could have taken them. Also, we are missing a bin.
-James said the quote given to me would not change unless I requested that they hold my belongings longer than the free 30 days or if I added way more to my belongings. When going over the contract, he said the long haul and elevator fees would not apply to me because my things were being picked up from a storage unit on the 2nd floor and those fees were more for people in tall high-rise buildings. For pickup, I was charged $300 for the long haul fee ($75/50ft). So for dropoff I had to move my belongings myself to avoid the fees again, even though it was being moved into another storage unit.
My interaction with Chris (the manager) about this $300 fee - These are some of his responses.
"$300 is not a surprise, I could understand if it was over $1000 but it's only $300. Just pay it." - (when telling him that James said there would be no surprise fees)
"I am not going to argue with a customer over a small job" - (guess we were considered a small job since we were only moving a 1 bedroom apt).
"I am the manager. I am not in customer service so I do not need to speak to you in any kind of way so either pay the $300 or remove your things from our truck yourself" - (when I mentioned how stressful moving is and asked why he was speaking to me aggressively)
Note: Insurance is a third party so if you are missing anything or it's damaged you do not contact Northern Star Moving Company and apparently this third party company is not great. Still waiting to hear back about our missing bin.
If you still want to move forward with them, be sure to get everything in writing, in DETAIL and do not sign the contract if you do not agree with something. Even though I did all of that and it didn’t help much, maybe it'll help you somehow. Also, take your own DETAILED inventory of your belongings. Their version of inventory is writing "some boxes, some bins" and when dropping off asking YOU if you think that's everything.
DO NOT USE
WORST COMPANY EVER. DO NOT USE THEM. Salesman, Sam, lied to us about the company having their own van line, they drastically underestimated the cost (original quote was under $7k), they didn't show up for pickup on time nor with their own trucks (they rented 2 Enterprise 26ft trucks) or the number of movers they promised, they couldn't finish loading in one day so they had to return next day which greatly inconvenienced our travel plans, the movers left some of our belongings behind, left their trash and cigarette butts all over, and just overall no respect for our stuff. Then when it came time for delivery, they didn't show up on the promised day, wouldn't call us back or give us an ETA on when we could expect it, charged over double of their quote because they unloaded the 2 rental trucks to put on a semi even though we told them not to so they upcharged for shuttling, our items sat in a warehouse for TWO WEEKS. We were forced to spend over $1500 on furniture and household items just so we could live in our new house until the trucks were delivered. When the trucks finally arrived there was EXTENSIVE DAMAGE to nearly everything. Boxes crushed and broken, all furniture was scratched and/or dented, items missing, many things broken and tossed around into different boxes when they broke them. The movers hired were so lazy that one of them quit halfway through because he wouldn't walk up a small flight of stairs. Everything about this experience with NorthernStar Moving Systems has been horrible, costly, frustrating, and downright unprofessional. I could go on about even more things that were wrong, but this post is already exhaustive. We will be filing an insurance claim and possibly a lawsuit. This company is a SCAM.