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About Triple Crown Moving and Storage
Since 2007 (Movers ARE Us - Local Texas Moving Labor Company) Since 2016 (Re-branded as Nationwide Moving Service Provider, Triple Crown Moving & Storage)
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Do NOT USE
Wish I could give 0 or negative stars
I'm not sure where to start with this company to explain how horrible the experience was in using them to move. Go to the Better Business Bureau and see that their ranking is an F and DO NOT USE THEM.
ISSUES - Delivered 30 days late, completely unresponsive to calls and email, many boxes showed up in shambles to include clothing boxes being half the size with all the clothes crushed, Missing a TV and when TV arrived it was broken (their replacement paperwork would take up to 120 more days of dealing with them), many boxes that were broken and taped together missing stuff that we realized were missing after the fact so they wont replace, horrible customer service who is extremely rude.
After a misunderstanding/miscommunication between Triple Crown and Another moving company, my stuff that was supposed to arrive June 8th was still in storage in Dallas on the day in should have arrived. I spent the next 30 days calling them everyday, often completely repeating the entire situation, to get my stuff finally delivered. The incompetence of their people is unbelievable. You will deal with two people at the company if you are lucky to even get them on the phone or via email - they often say their phones aren't working.
1 - the person who is logistically sending your stuff - they will promise you it is being packed the next few days and then not get in touch with you for a week. This happened 5 times via email where they said a truck would have my stuff in the next few days and then I wouldn’t get a response
2 - a customer service rep who forgets who you are, every single time you speak. You have to start from square one every time you speak to them and start all over with your situation, why they are in the wrong, why you want your stuff, and what they are going to do for you. A few days will go by without any news and then you start all over. I spoke to Vilma probably 20 times and she never understood my case, always forgot what was going on, would have info for another move in front of her, would promise to get back to me and never call back and overall was just rude. Once she even said she "Would never promise to tell me how big the truck was that had my stuff" and then promised she would find out and call me right back. She was a horrible person to work with.
When we finally did get our stuff 30 days after we were scheduled to get it, all the boxes were broken and messed with, numerous items were missing, and a TV never showed up. When the TV was mailed, it was broken. I spoke with Vilma again who said that if I didn’t file a complaint she would "work with me" to get me another TV - It has been two weeks and she never has even called me back.
Again - worst moving company I have ever worked with and I moved tons of times with the military. Again - just look at their Better Business Bureau rating of F and move to another company - they legally shouldn’t be able to touch people's stuff!
My forever moving Angels! I work in an industry that needed me to travel back and forth from Dallas to LA. I've been with the company for over 6 years, and after becoming a mom about 8 months ago, having to be away from my angel was not an option. I requested a permanent position in LA location, without expecting a yes, a week later I received an approval letter. Next step was hiring a company, which by the way was a SUPER SCARY process after reading reviews on line. Most of the reviews suggested to work with companies that provide in home estimates. So my hunting started, spoke to three different companies, and scheduled appointments to have them come see my stuff. Luckily, Triple Crown was one of the three. Eric, who came out was such a gentleman, who took his time to address all my concerns and read through some reviews. Assured me every experience is different. SURE he was, my price stayed the same, all my items made it to LA in one piece!! I made a great decision by picking my company. I recommend this company to everyone. Thank you so much guys.