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About Arpin Van Lines
Arpin Van Lines, headquartered in West Warwick, Rhode Island, is an industry leader in household goods moving and storage services for corporate, government, military, and residential customers. With over 100 years of experience and a reputation for providing excellent service, Arpin Van Lines is the only U.S.-based, family-owned and operated moving and storage company that has remained dominant and successful for more than a century. Quality driven and privately owned, Arpin Van Lines’ core philosophy has always been Creating Customers For Life®. We are a customer-centric moving company.
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We contracted ARPIN Van lines to move our house from Washington State to Oklahoma State in December 2017. When packing up the house there were valuable items left in the garage for pick up, including brand new toys, classic car parts, fans, etc. I packed up the kitchen myself but one of the boxes were full of control substances such as Zyprexa that were prescribed to my husband. ARPIN used Golden Services as a third party mover. All of these items including the prescriptions were stolen from us. When we made a claim we were told that since the items were not on the inventory there was nothing that could be done. I tried disputing the decision but they never called me and denied the dispute as well. The movers never added the items that were taken from the garage to the inventory so we did not know the items were stolen until we unpacked our boxes. Another item stolen was a keyboard. This item was on the inventory list and when our belongings were brought to our new home, the driver was informed that the keyboard was missing. We were told to take it up with corporate. Even that item was denied on our claim.
Not only were we stolen from but the furniture that did come was damaged including our sofa, dining room set and bedroom set. We paid for our furniture to reassembled and the movers did not do that either. Also we were quoted that the move would only take a week. It took to two weeks.
The most concerning issue here is the stolen prescriptions. That shows a huge problem with the employees this company uses if prescription drugs are stolen.
During the claims process the person handling our case was Carolann. She did not return calls and was very hard to talk to and did not listen to our complaints. I have filed a police report and will be taking other steps. Do not use this company they will steal from you and then blame you for it.