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About Fine Express Inc
We provide friendly and reliable service by carefully screening all of our employees we ensure that you get the most dedicated, responsible and service oriented professional in the business. We are a quality driven, full service organization dedicated to providing our customers with the attention that they demand and deserve. Our experienced sales team takes the time to listen, which enables them to work with you and to provide the most competitive package that's right for your needs and the moving plan that best suits your budget.
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This was by far the least professional, sketchiest, most criminal business I have ever worked with. Lou starts off very nice on the phone, way underballed the quote and then charged 500 more than they told me. Then, they promised my delivery on a certain day, didn't answer any of my calls and showed up 2 and a half weeks later. They gave me someone elses boxes by mistake and told me to "throw them out".
Do Not Recommend
I used this moving company for a long distance move. As expected, the quote did not match the final price. But this is the sketchy part - original quote $913 for 20 boxes. I specifically emailed asking if the size of 24x24x24 was the box size, they said “yes that’s fine.“ In the end my total was $1800 excluding the hidden fee of moving up stairs (yes, the “always free of charge” large print in the quote that includes stairs is false information). I must note I did not have any surprise items - the inventory list was solid. They told me that the price quote was off (by double?) because of the measurements they have in the database (i.e my king size bed was larger than the king size they have in their system). The thing that took me for a loop is that they said the small things add up; however, they told me my large fake plant and ottoman would be free of charge. That never got removed because “it didn’t take up any room” but I thought the small spaces mattered? Anyways, besides getting charged double, there was a funny “miscommunication” as the boss says. Side note: please see the responses to all the negative reviews below and see just how great the company is at communicating. Anyways, I specifically told Mike to pick a day that the movers should take my stuff, in order for them to arrive at a given date. He chose the date. Then when the given date came around and I was told the delivery would be there a week later, they said the given date was their start date - they didn’t even start the trip yet to me. Just so you have a visual - the movers took my stuff June 18th and I did not receive anything until July 4th. The given date was June 26th. I had to spend A LOT of extra money on items that the movers had because I was not prepared for them to take that long. It was extremely clear that the truck was loaded and unloaded multiple times before getting to my destination, so I expressed the concern of my items being lost. And just as I imagined, I have a missing piece. To this day I am STILL waiting for the money from their “insurance.” This is the move that’s just never ending! Highly do not recommend, and I am telling all of my connections. Everything stated is 100% honest, so I’m looking forward to see if I receive any lies back as a response because it was interesting reading the comments back to the other negative reviewers. This company just doesn’t know how to take ownership, and that is never a successful business model.
John, Steve and Alex moved our stuff quickly and efficiently. They had us packed and loaded up within an hour. Very friendly and professional. Definitely recommend.
Will use these guys again
Used these guys to move from NY to MD and it went very smoothly. Communication up to the date of the move was excellent, they called ahead of their arrival, they were fast and professional and the final price was pretty much exactly as quoted. I will use these guys again next time I move.