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About Premium Moving Service
If you are seeking a warm and exceptional moving experience for your family, you've come to the right place. We provide high quality moving services for clients nationwide with a focus on customer satisfaction first. While there are many other moving companies – none are quite like us.
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hired this company July 3rd and paid the initial down payment, they picked on July 6th, & paid again . We moved from Greenwich, CT to Arkansas, it's now August 13th and still do not have any of our belonging. I have been paying two months of storage fees for an empty space. I am a single parent who has moved several times, and this move has been the most stressful/difficult than I have ever imagine. I have called countless of times and can no one will return my calls.
Been waiting 2 months and counting
I hired Premium Moving Service to pack and deliver my apt belongings from Cambridge, MA to San Francisco, CA on June 9, 2018. Throughout the process, the company has only responded to my dozens of calls, voicemails, and emails only three times. I have called nearly every day for the last 3 weeks, and only once has someone picked up the phone. Although my earliest available date was June 25, the contract states that I should receive my items within a 21 business day window. The company has given me several misleading ETAs. On July 3, I called my main point of contact who said that my truck should be leaving the following week and that I most likely would not have to wait the full 21 day window for my belongings, but that she would give me an estimate by Tuesday. The following week, I attempted to cal/email every day, with no response. On July 13, I finally called my trucker driver (who packed my boxes) who said that my main point of contact was on vacation (with no OOO message), and that my things were still in storage in NJ. The following week, I got a hold of my main point of contact who said that my truck should be leaving by July 18. The following week, I tried calling again with no response. Today, I finally got a hold of my truck driver again who said that my belongings are still in storage and won't leave until August 3-5. It is now past the 21 business day window, my belongings are still in storage in NJ, have NOT left the facility en route to California, and won't be arriving for at least another several weeks.