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About Budd Van Lines
Budd Van Lines is an independent national van line specializing strictly in corporate relocation. We offer a unique service delivery model called Team Pack & Team Haul. Our model is recognized by the household goods industry as the most consistent, reliable and highest in customer satisfaction.
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Poor Service, Damaged Items
We had to use Budd Van Lines for an interstate relocation for work as that was the moving company chosen by our relocation coordinator. They movers were nice and friendly on the pickup phase of the move, but careless on the delivery side. Once the move was made and they were paid, they ignore you for any insurance claims request of damaged products related to the move. They basically just ignore you for 90 days after your move, and then say your window for filing a claim is over.
Don’t believe when they say your stuff is insured, because they will just ignore your claims request. If you can use an alternative company for your corporate move, do so because Budd Van Lines is a joke.
Late Delivery of Budd Van Lines
It's such a bad moving experience with Budd Van Lines. I moved from Kentucky to Minnesota recently. My household goods were packed and loaded on 5/2. On 5/4, the coordinator sent me an email to tell me the earliest delivery date is 5/15. I was busy with my graduation commencement and orientation of my new job. I didn't notice the email from the coordinator. The coordinator sent me another email on 5/9 and told me 5/15 was not available since I didn't confirm the date and the earliest delivery date will be on 5/29. I was shocked when I heard of this. I didn't receive a single call or message to remind me to confirm the delivery date. I wasn't told the consequence if I didn't confirm the delivery date neither. This is my first time to move my household goods. I wished to have a smooth move with the help of a move company. Now the delayed delivery caused a lot of inconvenience to me. My family needs to live in hotel for more than half a month. I'm so disappointed with the move arrangement and service.