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About Monster Movers Massachusetts
Monster Movers ® is the award-winning moving and storage company with a flagship location in metro Boston, MA with other local branches throughout the East Coast in MA, RI, CT, NH, NY, NYC, NJ, PA, MD, VA, DC, NC, SC, GA, FL, TX. Our movers are the very best local movers and long distance moving companies that always go out of their way to make sure all of your moving needs are met. All of Monster Movers boutique locations are all family owned and operated ensuring a personalized moving experience. Monster Movers started in a garage as a metro Boston mover in 1999 and now is recognized as the most valued mover in Massachusetts and throughout the East Coast. All of our moves are done by us – we never sub-contract moves, labor, etc ensuring your goods are safe with reliable, responsible movers!
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Apparently there are multiple accounts and locations for this company all over the internet...Please read this whole review to understand why you should NEVER HIRE MONSTER MOVERS the company run by Bill Antonelli.
The company itself is NOT WORTH A SINGLE STAR, the only thing they have going for them are the actual guys who do the moving.
I booked them a month before my move (April 2019 for a May 11 move), everything seemed perfectly on the level, my calls and emails were returned promptly and a “representative” contacted me immediately after my request for a quote. They even have a pretty good looking website that generates a personalized quote page where you can review all the details of your planned move and communications between yourself and the rep they “assign” to you. Any text messages between you and the rep get duplicated on this personalized quote page. I was given a confirmation of the move schedule and provided a $100 deposit to “book the move”.
I even contacted my representative Bill Antonelli three days before the moving date to request a third mover and to make sure the specifics of my move were communicated to the actual movers who would be working with me that day. I had a somewhat complicated storage situation and a somewhat complicated moving plan and I wanted to be sure this info was given to everyone who would be working that day so things could go as smoothly as possible.
The day of my move arrived and I had been informed that the arrival time of the movers was a window between 8-10am. My friend and I were at the storage facility promptly at 8 and we waited. And we waited. And we WAITED. At 9:30 I sent a text to confirm the movers were going to be on schedule because their arrival time window was rapidly coming to an end. No reply. I called at 10am and got voicemail. Bill returned that call fairly quickly and assured me the movers were on the way. Then I received a call from the moving foreman to let me know that the two men who were supposed to be on his team for my move never showed up but he was getting replacements and that he would arrive as soon as possible. Another call with Bill after I spoke with the foreman amounted to “I’m just trying to make sure they stay in touch with you.” 11:45am rolled around. Still no movers. My friend and I decided we were going to call it quits at 1pm because at that point, the mailbox for Bill suddenly became “full” and I could no longer leave any messages or get anyone to call me.
The movers finally showed up at 12:58. FIVE HOURS LATER. And they had been given NO INFO on the nature of my move or any of the details I had communicated to Bill when I booked them and when I called him 3 days earlier. They had no preparation for the specifics of my move and everyone seemed particularly miserable with having been yanked out of their days off to fill in for the no-shows and I don’t blame them.
The moving foreman Rafael and his co-workers Stefan and Jay were all incredibly personable and patient and professional and did their best to get my things from the S. Shore to Cape Cod. They were careful and considerate and much, much better representatives of their work than the person back in the office, Bill, who IMHO completely screwed my day and my move.
I would never EVER recommend this company to anyone and I am simply grateful that the men who did show up to move my things were so nice and responsible.