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About Spartan Moving and Storage
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We were told they are not brokers they are. Never told about an added fee when items were delivered
Many items broke and damaged
Moving boxes not marked properly
Poor business plan for delivering items
A horrible experience with a dishonest company
We have been moved professionally twice (Las Vegas to Los Angeles and Los Angeles to Washington D.C.) the service we received from Spartan was by far the worst. We have never had a company lie about using 3rd party movers, furniture completely broken apart, boxes of expensive items stolen, failure to use an inventory, wrong items in delivery, late pick-up (7 hours past schedule), late delivery (11 days past our requested date), completely inaccurate pricing, rude/evasive customer service, or using bait and switch to get our sale. We were told by sales rep John S. that we had full replacement protection through Spartan ($4000 with $0 deductible). Also that our packing service would not exceed $799 (it did @ $1127.65). Our "Binding not to exceed price" was anything but, and was ultimately $7383.65+. John did not discuss long carry fees, stair fees, 3% credit card fees. He left it to the mover to tell us. He also appeared to lowball the square footage estimate to lower the price. The packing we received was awful. We were told that: our TVs would be crated, our goods would be wrapped, our shipment would not be taken off the truck before arriving to us, none of which happened. The packing service resulted in 4 out of 6 book shelves/cd cases being completely broken apart, a broken stereo and an expensive couch which now needs to be reupholstered. Boxes were jammed full of items with no packing material and electronics were not crated or wrapped. Items were also stolen and did not arrive. It is suspicious that the movers packed our most expensive items themselves, did not label the box's content and then failed to arrive at the destination, including a PS4 and accessories, an expensive heater, kitchen mats, and toolbox. This a direct result of the movers not taking down a high value list, writing an accurate inventory, or attempting to use it on delivery. The movers who unloaded our goods simply unloaded the truck and did not check anything off. Other boxes/items (suitcase, curio cabinet) that were not ours were in our delivery possibly to act as stand-ins for our stolen goods. John also told us Spartan would not sell your contract out, which they clearly did as the delivery was not Spartan employees but 3rd party movers. John Stevens told me that I could reach out to him and ask questions. I texted him my 1st and only question and he immediately became angry. Taken totally by surprise by his unprofessional-ism and before I could even type a response, he called me and began to cuss me out. It took a few minutes of him ranting before I could interject who I was to which he stated: "No that wasn't meant for you", he had confused me for another customer who apparently deserved to be yelled at. As for why he had yelled at me there was no apology, just: "Welcome to the world of business". Afterwards a service rep named Stacy began to contact us to check in. She completely ignored our concerns. We were also told to give a 1 week notice for our items to arrive. This did not happen and our delivery kept being delayed. When we asked to speak to a manager Stacy ignored our request. Lastly upon delivery Stacy claimed she could not get a hold of me. On her 1st call to me I confronted her about the "3 missed calls" she accused me of missing in a text, as I was standing at the delivery point the entire time, all she did was apologize as this was clearly untrue.To add insult to injury they attempted to settle or damages for $68. When I appealed they offered $98. This experience was a nightmare.