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North American Van Lines

5001 U S Highway 30, Fort Wayne, Indiana 46818 USA

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0 people love it
1 / 5 from 3 reviews

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About North American Van Lines

5001 U S Highway 30
Fort Wayne, Indiana

North American is one of the leading moving companies for over 80 yrs. We specialize in corporate relocation, long distance and local household moving.

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All Reviews

Mike Burt

2018-10-09
Rating:

DON'T HIRE THESE A-HOLES!

Worst movers ever. Ward Movers works for NA Van Lines. Three man crew loaded belongings in a timely fashion. Guy's truck broke down along the way. Driver waits until the end of each day to call with status updates so no one can be contacted further. Each day the same. Customer service gives runaround. GM the same. Truck is towed to an unknown dealership for diagnosis and repair. Nothing is done to transfer our belongings to another truck a d get them delivered. Still waiting. DONT USE THESE AHOLES!

Madhu Chadha

2018-06-11
Rating:

Horrible experience and won't reimmburse for broken dining table due to their negligence

We hired North American moving company for our relocation from San Antonio TX to Phoenix AZ. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was. Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. We would like this matter resolved and reimbused us for the broken dining table.

Graham

2018-02-06
Rating:

Refused to take responsibility

There were many aspects of this move that were poorly handled. First, we had hired them to also pack our belongings but the packers rushed through and left with many items still unpacked, so we had to do some packing ourselves. A number of items were also lost (suspected to be stolen) such as a bike and laptop computer. The worst part was the severe delay in our delivery that they refused to compensate us for. We were given a quite wide delivery window but then after we arrived in our new house we were told that the delivery window had been moved up for reasons out of their control. However, these reasons, such as it being an international move and the presence of holidays, were all known items prior to when we were given the delivery window. The also used "the availability of Canadian customs" as an excuse even though customs is always available and I seriously doubt they had even contacted them yet as our stuff was still sitting in a warehouse at this point. Our car was also separate

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