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Royal Hawaiian Movers

3017 Ualena Street, Honolulu, Hawaii 96819 USA

>> >> >> Royal Hawaiian Movers

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1 / 5 from 1 reviews

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About Royal Hawaiian Movers

3017 Ualena Street
Honolulu, Hawaii

Royal Hawaiian Movers has been making moving fun since 1982. As a fourth-generation moving and storage company, we have the skills, equipment, and expertise to make your business relocation or personal move fast, convenient, and affordable. We are one of the largest Hawaii moving companies and one of the only Hawaii movers to have its own trucks and warehouses on all four major islands. Let us prove to you that your next Hawaii move can be an easy and stress-free process. To request a quote on moving services, fill out our online form, or contact us by phone or email today!

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Bkay

2018-10-31
Rating:

Horrible Moving Company!

I moved from Honolulu, Hawaii to Augusta, Georgia, May 2018. The crew assigned dropped off one individual in the morning to pack me daily and the other movers returned around lunch time to assist. Royal Hawaiian Movers called in a third party to stop my grandfather clock, then disassemble it because the mover stated they do not take the clocks apart. After the clock was disassembled by the third party, who was assigned by Royal Hawaiian Movers, the movers then crated the clock in a customized clock crate and placed it inside the shipping crate. On June 15, 2018, I contacted Royal Hawaiian Movers to send a third party to uncrate the clock. MSS was assigned by Royal Hawaiian Movers to uncrate and assemble the clock on June 22, 2018. Once it was reassembled, the clock worked for six hours then it stopped. I contacted Royal Hawaiian movers about the clock and proceeded to file a claim. I submitted a claim on June 30, 2018. The claim was assigned to the San Diego Office. Once the claim reached 90 days, I called to check on the status.The claims adjuster assigned, Brenda Uriarti, stated the claim was on her supervisor's desk on various occasions and she would input the offers by the end of the week. I contacted Army Claims on October 18, 2018, and spoke with Alexandria Glidewell due to non-completion of the claim. She sent an email requesting status of the DPS Claim. On October 26, 2018, I received offers for my damaged items. The offer for my grandfather clock was so outlandish I contacted both Brenda Uriarti in the San Diego office and her supervisor, Sandra. Instead of contacting the third party company, who was assigned by Royal Hawaiian Movers, to get information on the clock, they took it upon themselves to settle a claim on a clock that does not work, through photos. In the 27 years of military moves with various movers, I have never experienced a claim being settled off pictures alone! I asked Brenda, "how they can settle a claim without inspecting the items" and she replied, "off pictures". I am still trying to figure out how Brenda and Sandra can see the clock does not work off pictures. Sandra suggested I speak with the Military Claims Office if I disagree with the offers. I have since transferred my claim to the MCO because Royal Hawaiian Movers is just another company who is trying to get over on the military.

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