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About Star USA Moving LLC
Star USA Moving is a moving company with a premier location in Atlanta, GA. We offer competitive pricing and the best customer service in the industry. Our Atlanta movers are fully licensed, bonded and insured, and we guarantee professional service with no hidden fees. Our moving truck fleet is well maintained and each truck is equipped with a box dolly, appliance dolly, 4-wheel dolly, ramps, 50+ moving blankets, and ratchet straps to ensure the highest level of protection for every item we move. We also guarantee clean-cut movers who have undergone background checks and maintain our company standards of absolute professionalism and attention to detail. When you hire Star USA Moving, you hire movers who will arrive on time and on task.
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Our daughter was moving from Milledgeville, Ga. to Tallahassee, Fl. We called Trinity Relocations and got an estimate. They gave a very reasonable quote. When the move got closer, a few things were added to the list (10 things, the biggest being 2 plastic 3 drawer containers) and the estimate went up by about $1000!
The day of the move the movers (Star USA Moving out of Atlanta) arrived in a Budget truck and were 2 1/2 hours late! We had assumed that such a short move would be same day delivery. The movers told us the same day is $650 more! This was NEVER explained to us. Trinity said traffic or weather could make a difference, but NOT that most moves hold your things for 7-10 business days. The day of the move was a beautiful day and ours were the only items on the truck. When we called and complained to Trinity, they said that if we did not want to pay the extra fee, the movers could just turn around and take our daughter's things with them back to Atlanta and deliver them in a few days! (Even though they were less than an hour from Tallahassee, more than 3 hours from Atlanta, at that point). There was no reason they could not deliver our things the same day! It would have cost the movers more to go back to Atlanta. But we already had a lot of money in Hotel rooms and couldn't afford more time off from work.
The movers themselves were nice and did a good job, except that they stopped for dinner before delivering our things, which is fine but they never called us to let us know. The whole thing was misleading, frustrating and unpleasant. We will never use or recommend these movers or Trinity Relocation again. Buyer beware!