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About US National Movers
We at U.S. National Movers strive our best to keep our moving prices reasonable and affordable. That is why we offer estimates to all interested customers. We will provide reliable and prompt moving and storage quotes by one of our experienced moving consultants to help make sure we covered every aspect of your move, and to make sure the relocation process will be as pleasant and comfortable as possible
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WORST MOVE EVER
This washy worst move ever. Broken dishes that were individually wrapped and the box labeled, crushed, yes crushed, rubbermaid containers. Furniture missing, and yet I have furniture I have never owned. What is going on? you had one job.They hire outside people who don't give a hoot about your stuff. The pickup people were great- Arrow Moving and Storage. But the delivery company -Revolution Moving Systems was throwing boxes out of the truck. When we unwrapped stuff, we had stuff that was not ours. What do we do with it? and why did the delivery guys ask for more $. there was an agreed upon price. What thieves.
I would not recommend this company, or use them again for any future moves. Initially, everything seemed to go well when getting my quote. Then I find out that the moving coordinator lied about refunds for deposit. He said it was fully refundable, but later I find out that it is only refundable for the first 72 hours after booking. I stayed with them because I was not able to get my refund back.
The day before my stuff is supposed to be picked up, US National calls and tells me they can't fit my stuff on the schedule truck because other customers over packed. They moved my pick up date back two days with no type of compensation, and say that otherwise I will have to get my stuff in two shipments, and they cannot guarantee when anything will show up.
They also messed up my shipment info. I mentioned several times that all my stuff was crated, and even provided crate dimensions to them. The coordinator who asked me for all this information says it will be an extra $300 for this crate and charges me. The day of the move, the manager at the company that US National contracted out says his guys will not take my stuff in a crate, despite me mentioning it to him personally before my move and to US National. I called and asked to speak to management at US National to get a refund, but of course no one ever got back to me despite multiple calls.
After my stuff was picked up, no one could tell me where it is or how long it will take to deliver. I requested my stuff to be delivered on August 15th. It did not show up until September 3rd. The movers who delivered my stuff changed my drop off date twice due to their truck breaking down. The second time they didn't even call me to say they were not coming, so I waited around all day for nothing, then had to wait three more days for my furniture to show up.
The day of the move, the movers charged me a $75 long distance fee to get my stuff up to my apartment, despite all the delays, and they only took cash. They were also very confusing in their questioning of who packed my stuff and what they would reassemble, despite US National saying they were a full service moving company. One of the movers also dropped one of my boxes down a flight of stairs. I would never use this company or any of their affiliates again. Everyone was horribly unprofessional and unhelpful. I'm convinced that any other moving company would be better than this group of scammers.
While the company initially seemed responsible and professional, the I was unaware that they were going to contract with another company for the actual move. The move was a disaster and neither company can tell me where my furniture is. It has been one month since my move and I cannot get an answer to my phone calls or emails. I will be contacting the Better Business Bureau and a lawyer.
The guys were so fast, positive and considerate of all of my furniture and little things.It was the best moving experience I have ever had and trust me when I say -I have moved 7 times in the past 10 years.I highly recommend them.