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About Top Notch Movers Inc
Top Notch Movers Inc.’s owner has been in the moving industry since 2009 and has been relocating individuals, families and businesses since 2013 with his own company, Top Notch Movers. We have the experience and knowledge necessary to make your next move affordable and effortless. Top Notch Movers is one of the best Fort Lauderdale movers, always looking for ways to build strong, lasting relationships within the community.
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The Worst! Presently We still don't have our furiture
11:30 A.M 8/23 I'm presently dealing with the worst experience ever! Not only do I not have my furniture that was picked up in NJ on June 9th and should have been in Florida last week I'm getting no feedback. There is a 21 day delivery time in my contract which the company is still within but this is what has happened so far. The truck broke down somewhere in the Carolina's and they had to wait for a part. I was told I would get a call in which I did not! My wife called them days later to find out that we would have our items delivered Thursday (yesterday) or Friday (today) and would get a call the day before. Yet again, no call! We called last night at 6pm and spoke to someone who said they would find out and get back to us. Today 10:30 am no call! We call again to find out that the truck broke down again and are now waiting for more information.. The lack of communication is appalling! How do you tell your customers that you will be Thursday or Friday and never call to say you're not showing up??? Needless to say I work for a big company that moves a lot of employees and and this point, I will make sure they never use Top Notch. My wife, my 8 yr old and myself will presently be sleeping on an air mattress until further notice.
5:30 PM 8/23
Update: never received a call and yet again we needed to call the company. They can't tell us where the truck is and can just tell us we will get our items next week. That seems like an interesting thing to say. You can't tell me where the truck is but can tell me I'll get my personal belongings next week? We e-mailed the sales person who sold us this lovely service and he in turn told the dispatcher he will not call us back. So he won't get on the phone. He certainly knew how to get on the phone when selling us this service. Instead of calling us back this is the e-mail we received:
Date: Fri, Aug 23, 2019 at 5:13 PM
Subject: RE: Job No. xxxx VERY DISAPPOINTED
Good afternoon Melissa,
Unfortunately, I do not have any control or say when it comes to the trucks, drivers, dispatching or anything else in terms of operation. I am sorry to hear that you are experiencing difficulties in communicating with our company. Francine is the one who is handling deliveries and operations for long-distance jobs. I cannot talk on behalf of the dispatch or long-distance operations.
It is difficult to get the date from the mechanic shop to when they are going to fix the vehicle, so this is probably why Francine cannot promise you anything in particular.
Your pick-up date was on 08/09 of August, the first available date for the delivery was on August 15th.
By the law, the moving company must deliver your goods within a time frame of up to 21 business days from the day that you’ve requested to get your goods. It’s been only 7 days (not counting weekends). I spoke with Francine, and she assured me that the truck will be ready by the beginning of the week and they will be able to get it delivered to you mid of this coming week. She will keep you updated as I do not have any further information on my hands.
If delivered next week, It will be 10 business days or not more than 21 not business days from the time of the pick-up and not the first available date for the delivery.
Again, I do apologize for the miscommunication and technical issues with the vehicle provided by our company. I will send an e-mail to Francine and management asking to push the repairs and possibly getting your goods to you even faster.
I do hope some sort of management will contact me as we've asked several times to speak to someone in charge
My experience with Top Notch Movers INC was stress-free from beginning to end. They delivered on everything they promised. The followed-up appropriately with me as agreed upon to confirm delivery and to set expectations for arrival. I was able to get quick answers. The team was very professional and respectful of the property they were moving. Value was good for what was delivered. I would use Top Notch Movers again and highly recommend them.
This move was painless for my company!
This was my first time using Top Notch Movers Inc, and they definitely exceeded my expectations. It was clear from the beginning that they cared. When they came to look at our inventory, they didn't just come out and start shooting dollar signs.
The process was very streamlined and easy to work with. They took a look at everything we had, put together a proposal and then let us know what the costs would be.
They did a fantastic job and their customer service is very, very, very good! I will definitely continue to use their services. They are effective, efficient, and the quality of work is incomparable. They are the company to go to. You will not be disappointed!
This company is NOT PROFESSIONAL
HANG UP THE PHONE AND CALL ANOTHER COMPANY! This company is NOT PROFESSIONAL. They are liars, careless with your property, and have horrible customer service. I hired them to move me and ended up with a significantly higher bill and several damaged items. I called over 10 times to report my damaged items and was passed from one employee to another, without getting any assistance. Everyone in a position to make a decision was "out of the office", no return phone call from anyone. My last call to the office I was accused of damaging the items and reporting for payment. I wish I had read the reviews prior to hiring this group of cons!
Good price and good move
Last year my husband passed away and I had to leave this place because everything reminded me of him. I badly needed a change and therefore I was looking for a good moving company. I chose Top notch movers because their price was low and affordable. On the day of the move, their foreman and his two helpers came to my home. They were real gentlemen. Somehow they knew what I was going through and they were very nice and kind. They moved everything very nicely and always spoke to me with a soft and warm voice. I really loved how they behaved. Thank you so much for all the help.