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About Summit Van Lines
Summit Van Lines is one of the most reliable residential and commercial moving companies in the United States. Based out of Fort Lauderdale, Florida, with an average of twenty-seven years of experience among our ownership, management, moving consultants, drivers and dispatchers, we are confident that we can perform any move anywhere in the continental United States.
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DO NOT USE THIS MOVING SERVICE FOR YOUR MOVE!!
I moved from Florida to Texas and had the smallest move possible, below their minimum requirements for a move, but still they managed to misplace my large box with the highest dollar value (and personal value) and a brand new vacuum cleaner. I actually believe they stole the box because it doesn't make sense that my biggest box was misplaced somewhere and can't be found?? I'm so upset because all I got was a sorry and I didn't get ANY money back from the insurance either because I didn't take photos. I had receipts of the most expensive items, for example a minor stock of jewelry for my eCommerce store (yes, I know that was stupid but my tiny car was packed to its fullest and I needed space for my two dogs), but no photos so I didn't get a single cent back.
Don't be as naive as me believing they will take full responsibility for your things. Expect the worst and take photos of EVERYTHING. I will never use a moving service again. Did I tell you that my nightstand was broken too. They messed up 50% of my stuff!! They told me when I called that they were checking with prior deliveries, but they never called back when they promised. I had to call and call to get any answer whatsoever.
Unfortunately I had an awful experience with summit van lines. Firstly, it does say in the contract your belongings may take up to 21 days to reach its final destination, however we were reassured it would be no longer than 7-10days. Our belongings were delivered 20-21 days after set moving date. The driver attempted several times to increase the moving cost at arrival despite signing a contract at date of move out. Some of our furniture was never delivered. Other furniture, packed by the movers, including our dresser and tv stand arrived completely destroyed. The furniture and clothes that did survive the move presented with an awful odor. When it came to reporting a claim, it was a chaotic process that took large amount of time and effort. We finally receives a settlement 3 months later that was laughable at best and did not cover even the items they did not deliver. By far worst moving experience to date.
Summit Van Lines moved us from Florida to Tennessee at a cost of $11,000. Only after the driver left did we discover the damaged property and missing box. To the tune of approx $10,000 to repair or replace. TEN THOUSAND DOLLARS.
Short story regarding our claim: since we did not identify these damages on the day of delivery, we were out of luck. And this after having paid additional $1,000 for replacement insurance.
Summit was dismissive, unprofessional, and totally deserving of my ZERO STARS rating.