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About ProMaster Movers
Our moving company aims to be the single source for the entire relocation process. Moving and storage services are offered at reasonable prices and auto shipping assistance is also available should you need it. Long distance moving services to any national and worldwide location is available. We stop at nothing to meet the needs of our customers and we have not forgotten that clients always come first.
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More than a month after pickup. They don't know where the goods are
Move from Michigan to Maine. 6/28/2019 -- Still waiting as of 8/1/2019
Use this company if 1. You are going on a month-long vacation after giving them your goods. 2. You don't care if your items will arrive in time or they will arrive at all.
It all started with a pleasing person who started the deal, the "relocation specialist". Before the deal, he is so nice that he says he is available 24/7 to help us. Then, came the drivers and unexpected things started to happen. Still at that time, we were too naive to suspect anything. We had told him what items we had. We actually overstated the amount of goods we had. We had less number of boxes than we estimated. Still, the driver charged us more saying our items took more space than booked. We were also charged fuel surcharge, in contrast to the deal. However, we did not care much. We were in a rush to leave the apartment we were living in.
We came to our new place in Maine, hoping that they would arrive around 7/10/2019. We waited a few days, and when the goods did not arrive, we started calling them - the "relocation manager" and the customer service. For 1000-1500 miles, they said we need to wait for 2-14 business days, that's about the number of miles from pick-up to destination. They would never say where the goods were. All they said was, the delivery driver would call us 24 hours prior. Nothing happened. Then, they gave us the number of "dispatch center". Nobody picks up. There is no dispatch center. The "relocation manager" hasn't lost his cool, but the customer service has been rude when answering questions.
We are now seriously concerned that our goods will ever arrive. The most dangerous fear is, the moving company does not know where the goods are. How can I ever expect that we will receive them?
Well, we may get our belongings sometime, most likely broken or stolen. We may never get them. But, I would like to share our experience before you decide to use this mover.