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About Northstar Movers
At NorthStar Movers we specialize in local moving. Servicing the tri-county area. We have the knowledge and man power to get the job done right.
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Our movers arrived 3 days late- and there was no communication on this other than when we continually called to try to find out what was happening. We were given 2 separate arrival dates and neither of them were actually when the truck arrived. The truck finally showed up 3 days after we originally were told, causing us to have to restructure our relocation itinerary.
We tried contacting the representative who got our order set up and he never returned our calls, making us basically feel like all he cared about was getting our money and that’s that.
Upon the truck arriving, we were told we owed around 700$ more than first quoted. We obviously had no choice but to pay especially being already behind on our departure date.
While we were already en route driving across country, we received a call telling us we were being charged even more money and that it was due when the items arrived. Again, no option to do anything seeing as how we already were out of the state.
Our items showed up three weeks later, some things minoring damaged, and we wound up being charged roughly $2,000 dollars more than what our original contract stated.
Between the horrendous customer service, the horrendous pickup and delivery process, and then being charged an insane amount of money beyond what was stated on our original agreement, all in all the entire experience was awful.
It was excellent from beginning to end
This was my first time using Northstar Movers. They were referred to me by another shipping company. My experience was excellent.
Northstar Movers was on time, did a great job, and were really careful with my stuff. They moved massage equipment for my business, which included expensive massage tubs. They were really gentle, pretty quick, and went that extra mile. Everyone I worked with was very friendly. I am completely satisfied and I would recommend them.
Terrible moving company - do not use
Demanded lots of hidden fees in addition to originally quoted fee with no proper documentation of fees, and only accepted cash. Difficult to reach staff when calling to coordinate. Delivery of move arrived nearly 1 week late. Be sure to read fine print on their contract. Or better just don't use them at all. Movers very unprofessional.
Liars from start to finish
Claimed an “over the phone estimate” was accurate. Jumped from $1500 to $3000 to $6500 to $8500 and then a demand of $850 CASH at delivery or no go. Promised “platinum service” for a charge which included packing everything as it should be packed, TVs boxed properly, clothes hung. Things were just thrown in boxes, most clothes were thrown in with stuff on top. One box only if hanging clothes, but stuff crammed in around and on top. EVERYTHING was wrinkled, including designer labels and leather jackets. Stacks of dishes wrapped as one unit, not individually. Items missing, but they did try to give us someone else’s stuff. Used foreigners with thick accents who admitted to using their accents as an excuse to pretend NOT to understand English, so they wouldn’t have to answer for the bad practices. Despite telling us that they were NOT a broker, they are. DO NOT USE THIS COMPANY. THEY PROMISE, they lie, they cheat. Use a nationally known company like North American Van Lines, Bekins, Two Men and a Truck, ANYONE EXCEPT NORTH STAR MOVERS!!!!!!!