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About First Class Moving Systems, Inc
At First Class Moving Systems, we are the leading Tampa moving company to manage your next relocation.We provide storage, relocation, distribution, packing and moving services to homeowners, members of the military and businesses of all sizes.
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Your Logistical Issues Don't Count
I am writing this review of First Class Moving 10 days into a move from Tampa, Florida to Carbondale, Colorado. And our goods still have not arrived.
I chose to make this cross-country move with a name brand company. First Class is affiliated with North American. Like most people, price was a consideration, but I also appreciated the fact that my sales rep, Phil Grimstead, assured me that all their crews are vetted.
That was clearly the case when our possessions were loaded in Tampa. Expert, fast and friendly.
It's the delivery where my quality concerns are raised. We were told by our move 'coordinator', Mary Morse, that we were going to be the only load on the truck, that the truck would beat us to Colorado and that we could expect delivery the day before or the first day of our 5 day delivery window.
We sped across the country in three and a half days based on this verbal change to our delivery schedule.
But when we arrived at our destination, the 'coordinator' had trouble finding our load and getting us a delivery date.
When we complained, we were finally assured a morning delivery 3 days into our delivery window between 9a and 11a. The driver called at 9a and said he had been delayed and would arrive at 1:30p. The crew he had hired was already on site but gone by the time the truck arrived so -- another day's delay.
Our goods will now be delivered one day before the end of our delivery window, forcing me to miss the first day on a new job and my wife to miss her first day back at work.
One truck, one load, apparently sitting just 3 hours from its destination and not delivered because who knows why.
Promises made, promises kept is good customer service. Though still technically delivering our goods in the 5 day delivery window, we were promised earlier, planned accordingly, and still don't have our goods on this the 10th day of the move.
There is something deeply flawed in a system that cares more about its logistical issues than the logistical issues of the customers it serves.