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About Franklin Van Lines
Franklin Van Lines is a moving company predicated on the notion of quality service and efficiency in all aspects of the relocation process. Our reputation for excellence is centered by our commitment to provide accessible and reliable service through our trained and proficient staff.
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23 days and still don’t have our belongings
Franklin van lines was hired by Affrodable to transport our belongings from MO to Wa. 23 days and we still don’t have our belongings that were supposed to arrive in 7-10 days. Franklin is not helpful! They give vague answers and do absolutely NOTHING to help. Children crying in the background when you call the “office”. A sad excuse of a business. If you ever want to see your belongings don’t hire Franklin Van Lines out of Florida or Affordable Movers from Cleveland OH
Avoid this moving company
My move was difficult because I had a few different destinations and dates where my belongings were. The coordination was troublesome to say the very least. It felt like my teeth were being pulled out doing business with this company. Very confusing!
In addition, the driver who moved my belongings down the my new home was extremely rude and criminal. I was working as teacher and after a rough day, I certainly did not want to be swore at. I asked the driver for a courtesy call a half a hour before he arrived. He started swearing at me and I lost my cool. I started to swear back at him. I made a horrible decision because he charged me an extra thousand dollars because he said he could not get the semi in my complex and many of my belongings were not delivered. He took another week to get me my things without any help from the company. I thought my belongings were at the bottom of a lake. Stay away from this company.
Franklin Van Lines moving company
Please take my word for it and avoid using their service. Moving is difficult enough and they added to my stress double fold! The sales rep was on top of things before the move. She answered questions and emails within half hour which impressed me and we went with them. What a mistake!
I spoke with the quality control person and he assured me that they will load us in 1 day even if he had to put more guys on. The day of move, they cidnt come till 11:30am. First thing he did was look around and say it would cost extra for multiple items. Normal china cabinet, computer armoire he deemed oversized and increased the cost by 2,000$.
Then he went on to increase the final amount to 3,500$.
What could we do! We had to pay up since the sales rep who was super nice before didn’t answer any of my calls and sent email that she doesn’t have access to our files anymore!
Now the movers were inexperienced.
Day 1, coming in late, left early. They didn’t cover the floors with blankets as previous ones have done. On asking they put out cardboard boxes. They broke the railing! We were moving out of town and got so stressful that on Day 2 they didn’t finish till 8 pm. Luckily my landlord was nice and had her cleaning crew do the cleanup and took it out of our deposit.
On delivery, they sent 2 guys only. One was barely 18.
They left a lot of things in the garage. Didn’t set up things and were working till 8:30. They were so tired! How could we ask them to stay longer?
Now to damage and lost items!
Boxes marked fragile were crushed, wood broken on 2 beds and armoire.Our slate tables are broken.
I won’t mention the broken dishes, glasses, scratches and dents! They lost glass tops of our tables that they themselves packed!!!
Claims are a joke. Shouldn’t have bothered since they are only paying 60$ And it took so long to do the claim process.This has been a nightmare! Do stay away!