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Empire Moving and Storage

999 Commercial St Ste 266, Palo Alto, California 94303 USA

>> >> >> Empire Moving and Storage

0 people love it
1 / 5 from 1 reviews

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About Empire Moving and Storage

999 Commercial St Ste 266
Palo Alto, California

WeLCOME TO EMPIRE MOVING AND STORAGE WHERE WE TAKE excellence in shipping YOUR HOUSEHOLD BELONGINGS and with a FRIENDLY AND CARING STAFF. Our business was created to help customers like you get dependable and affordable shipping.Here at Empire Moving and Storage we offer moving and storage services. Including climate controlled storage facilities and packing services. When trusting us to ship your valuables, you'll know that the safe transport of your goods are in the hands of Empire Moving and Storage who have been experienced for over 14 years and take pride in handling your move. Contact us today to discuss your current and future moving needs. We have trained drivers, and friendly staff to provide the best customer service in the business.

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All Reviews

Stephen Allen

2018-02-22
Rating:

steer clear

We have never used a professional moving company prior to this move and decided we just couldn't make this move without professional help.

I did my homework and read the reviews Unfortunately I tried to judge this company from not only the reviews some good some bad but also from the people I was dealing with from Empire Moving and Storage directly. They seemed so sincere and very friendly and helpful. BIG MISTAKE

They did not come to do a walk thru of our home or our items just took information over the phone and gave us a quote
I figured it was going to cost a little more than the quote which was under $2000.00 especially since we were going to have to add a few more items.

The day of the move the men were supposed to arrive at 10 am this did not happen...They didn't arrive until after 3 pm and the truck they brought was a rental truck with a paper sign on it that was hand written with Empire Moving and Storage.. The head guy said they only had a short time to load up so we had to get the contract signed right away. Lots of pressure from the head guy on the job. Knowing we had to be out of the home that day with no exceptions they really had us in a fix. He proceed to tell me we had a lot more stuff than was quoted and the cost was going to be 3 times as much as the quote. At this point, we only had three hours to be out of the house as the new people were moving in that evening, so we ended up paying the new price.
The contract papers were passed to me so fast I didn't get time to really read them and the guy kept saying this page says this and this page says that "sign here" Again BIG MISTAKE One of the papers had a price per pound for damage and not a re imbursement.

The truck was already partially loaded with items from another move so we only had 3/4 of the truck to use for our stuff. WE were told we would have a full truck.
The loaders were putting stuff on the truck as I was signing the paper work so I didn't have time to tell them what should not be loaded and they loaded things that I didn't want on the truck. By the time I realized had loaded some items I didn't want on the truck it was too late to get them off. Hence this added to the total items loaded.
We were told our stuff would take a week to 10 days to get delivered to Florida. That did not happen either It was over 2 weeks and I called to find out where our stuff was. It took a lot of calls to get in touch with anyone that would even help me. Then I was told our stuff was still in their warehouse in Denver. They had not told us that they would be removing our stuff from the truck and holding it in a warehouse. They then said they had to wait for a truck to arrive from California to pick up our stuff to bring it on to Florida. I was as you can imagine very upset... I told the manager that if my things didn't arrive within the next week I was going to call the BBB and a lawyer Funny the stuff arrived within the next 6 days.
Now the fun began. There was so much damage to our things that I can't even begin to list it all. The estimate cost of the damage was $1900.00.
Upon notifying Empire of this they said they would have to look into it and after a very long and difficult battle we ended up with a grand total of $147.00 for the damage as they used the price per pound as their scapegoat.

Very Valuable Lesson Learned ....As much as you want to have faith in people and companies you can't trust anyone these days and if the company as ANY bad reviews BELIEVE the review don't give any benefit of the doubt. I had read some very good reviews and only saw two poor reviews and figured some people might have been more critical than others

My advice is to STEER CLEAR OF EMPIRE MOVING AND STORAGE. They are not a company that you can trust.

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