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About U Pack
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WARNING: Awful experience, I had to continually call and push to get the trailer to it's destination. It was extremely stressful to try and line up help not knowing if or when the trailer would ever be delivered. I was actually lied to by a U-Pack Customer Service Rep promising concessions for our inconvenience. I would give -0 stars if possible.
Horriable customer service,dishonest far from Professional
Used this service for a out of state move...now I can not get my belongings..
was told it was a door to door service, not ship my stuff to a service center and hold it for payment.. When I expressed my concern, all I got was back lash and belittled on the phone.
Instead of working with you, they google your name(Neal) and threaten you if you write a review(Chelsea) [here is the review, lets see how bad it gets for me Chelsea]
I have no reassurance they they will deliver my stuff, they demand payment before the service is complete..
Now it is super easy to get the container but impossible to get it delivered.
They compare themselves to amazon to justify why they will not deliver my container...
So if you are thinking about using them, just go to amazon and buy new stuff.. because there is a great chance you will not gets your after you pack it up...
Awesome customer service and most reliable on time delivery
Let me start by saying that we are so thankful and appreciative of UPack company and awesome service!
We have at first reserved a local business movers to completely move us from NH to TX Jan 29th 2018 a month beforehand to be prepared and all. The company in North Hampton NH is called Preferred Movers that claimed they do weekly long distances from NH to South of USA... the owner Patrick Briemer and his sales guy Zack come to our 650 square feet apt in Hampton to give us an estimate asnd sign contract if we like his pricing on a Friday morning weeks before the big move date. Seems like they are nice guys and all and reassure us that they often do this long distance move and not to worry. He said he will be able to load the truck on Jan 29th around 7am to 9am and have it delivered and unload to our new home in TX around February 8th. We accepted and we started packing and all. Mind you we call at least 3 weeks ahead to plan this.
Now let's fasforward this to Jan 24th Wednesday before
They work like a pro. No need to give them any instructions to do better job.
Just moved from Chicago, IL to Toronto, ON last week.
As one can imagine, moving furniture and other household goods across the border to a different country was the most stressful part of the move.. until I found UPACK!
Loved the pay-for-what-you-use feature of the service. Also, all the service professionals who I spoke to over phone very extraaaa courteous and helpful throughout the process - of arranging delivery, pickup, custom forms etc.
Oh, did I mention, the prices offered by UPACK are THE best you will find anywhere.
All in all, would absolutely use this service again, the next time I move, and highly recommend them!